Securus Technologies leads in providing criminal technology justice solutions. I am impressed to fin d out that Securus is among largest providers solutions namely detainee communications, government information management solutions and parolee tracking. Founded in 1986, Securus and based in Dallas, Texas with offices spread across regions namely Carrollton, Texas and Atlanta, Georgia. The company has 1000 employees and already has won 2600 contracts in the United States of America.
I have also found out that Securus receives thousands of letters and small emails regarding what they build in the past and how it helps the society. They include Building trust through a positive record throughout. Also, Securus has advertised honestly, honor promises through abiding all its agreements, safeguard privacy where the data is collected and protected against mishandling and theft, it has been responsive and also has embraced integrity in all its commitment and transactions.
Customers’ comments regarding Securus Technologies effectiveness to solve crimes vary with different customers. One commented that through Securus assistance on their case search warrant for the corrupt staff members was obtained from the information from the phone calls. That led to the person being arrested the following morning for the introduction of contraband. The customer expressed remarks thanking Securus Technologies for the case and looked forward towards working with Securus again.
Another stated that a call contained information regarding alcohol use by inmates. Other unfortunate occurrences which also monitored included possible access to a cellular device, conversations which were suspicious regarding money for transfer, an incident in the past involving shots fired, a civilian confessing to the selling of drugs at a discounted price.
In an effort for Securus to improve and enhance customer service to around 25 million friends and family, Securus has established a local call center. The call center has given Securus more control over how customer reception is taken care of and also allowing implementation of BBB standards.